Testimonials

Great Pre-Owned Auto Dealership

By James and Kelly L. from East Greenbush, NY | May 27, 2020

My wife and I wanted to purchase another Chevy Avalanche because of their style and comfort. We noticed an Avalanche at Michael's Auto Plaza. We contacted Mike Severance, a great salesman, at the dealership and his response was immediate. We told him our limitations regarding the amount we were willing to spend. He matched our need with what we wanted and within two days we had the vehicle. Infact, because of the Covid-19 limitations, I feel Mike S. went above and beyond our expectations. He worked with the financial institution personally and had all other necessary documents ready for us to sign at the dealership. It was one easy step. We highly recommend Michael's Auto Plaza for pre-owned vehicles, especially working with Mike S. Oh, by the way, this is the second Avalanche we have purchased at this dealership.

Rating from James and Kelly L.

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: 5 out of 5

2015 Chevy Silverado 3500hd

By Vincent from Schenectady NY | March 10, 2020

Last Friday I picked up my new used truck. I love this truck and it suits me very well. One month ago I was in an accident and totaled my previous truck which was my grandfather?s so it was sentimental and said to see it go. So began my hunt for my truck. I was able to find the one. I saw it when i first pulled into Micheals Auto Plaza. And in that moment I felt that the truck spoke to me. After the test drive I fell in love with this 2015 Chevy Silverado 3500hd. Now my mother didnt like it but after some conversation see let me get the truck I wanted. Cause we almost bought another truck but something didnt sit right with me. I also didnt have all the time in the world to look for another truck if I passed this one up. The staff at Michaels auto plaza were very friendly and professional in helping me get my new truck. I wanna give a big shout out to Brian for helping me with the whole process. So if you need a new or used truck stop on in and ask for Brian he?ll help you any way

he can.

Rating from Vincent

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

ANOTHER HAPPY CUSTOMER!! GREAT JOB Mike Severance!!

Michael's Auto Plaza has received a 5 star review by a consumer on Cars.com. As you know, your careful consideration of a review is highly recommended:

4th purchase
By Charlie Costa from West sand lake NY | March 8, 2020

Me and my wife are repeat customers of Michael's auto plaza. This is or 4th purchase from Mike Severance. We went to 2 other dealerships looking for a mini van and either lied to us about availability or tried to get us to spend more than what we could afford, so no go. Contacted Mike and told him what we were looking for and he found us a mini van we could afford and are happy with also gave us more on trade than the other 2 places

Rating from Charlie Costa

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

Brian Bell (and team) were awesome! I had been on the lot multiple times, looking at a variety of vehicles and Brian was on point at all times...knew every detail about every car. He found us the right car, got the financing, servicing, and delivery done in record time, and delivered on every promise he made.....I would definitely come back to be a repeat customer.

Kim - 5 Star Review - 01-20-20

This was my 1st experience and My Best Car Buying Experience I have ever had!! I have purchased 5 New Cars in my life and bt Far this was the Best!! I give a 5 × rating!!
I met Michael the owner and he is Amazing Man and had Shawn as our sales man and he is simply Amazing!!

Samantha Q - 5 Star Review - 01-04-20

My boyfriend and I are now on our second purchase from Michaels Auto Plaza and we couldn't be happier with the service we received and the vehicles we now get to drive! Brian Bell was friendly, attentive, and honest and not once did we feel as though we were pressured or pushed into anything. He made the buying experience flawless and fun which we can't always say from past experiences at other dealerships. Highly recommend Brian and Michaels auto plaza!

John R - 5 Star Review - 01-04-20

These guys did it again! Top notch customer service! I've had the pleasure of buying a truck from them early last year so I gave them another shot. Brian was helpful even when I changed my mind on vehicles. And the closer Eugene made sure everything was executed properly. Fair trade in on my BMW and overall just a very pleasant experience. Let me add that I asked if the would sweeten the deal by making a donation to My fire Depts. Charity and they did. Nothing like giving back!

Tyler F - 5 Star Review - 12-11-19

Shout out to Shawn Culnan for making it a great buy experience!! If you want a no pressure, knowledgeable car buying experience then this is the place to go. We immediately felt comfortable and felt like Shawn truly cared about our our family's safety and security in purchasing a vehicle he knew would work for us. They gave us stop dollar for our trade. Financing was super easy and quick. And no payments for 90 days! Comes in handy for the Christmas season. Thanks Michael's Auto Plaza!!

Doug - Amazing Review - 12-02-2019

Just finished plowing our driveway with our new truck we purchased at Michaels Auto Plaza. We are very happy. The experience at Michaels Auto Plaza showed that they can be trusted and delivered even more than promised. Our salesman Shawn was professional and made the process very smooth, the team work exhibited by sales, service, finance. and owners was exceptional. This is a great place to do business with and would highly recommend them to anyone.

Paul - 5 Star Review - 11-20-2019

Michael's auto plaza was instrumental in me finding my new vehicle quickly and easily. I worked with Brian and he helped me in every way possible and kept consistent communication to answer all my questions and needs. One of the best salesmen and experiences I have had buying a car. Will be referring all friends and family their way, and strongly recommend you go to michaels if you want someone to help you find the best vehicle and easily guide you through the process of obtaining a new ride.

Kristi D - 5 Star Review - 11-08-2019

I went to Michael's and worked with Shawn Culnan who I can't say enough great things about. Shawn was able to get me into the SUV I wanted and made the process simple and seamless. Shawn not only helped me with this process but he was attentive and professional and able to answer any and all questions I had. I will definitely be going back to Michael's for any future purchases. Thank you again!

Dylan S - 5 Star Review - 10-15-2019

Michaels auto plaza has been a great experience to work with. For someone in my situation who needed more help then others, Shawn took time out of his day and went above and beyond to help me out. Kept in contact for multiple days to find better deals for me. Today I am now picking up my car after they completely went through it. Replaced everything that needed to be done or didn't feel comfortable with selling as is. Shawn has been a huge help to me and I would absolutely recommend using these guys again!

Jan M - 5 Star Review - 10-04-2019

From start to finish Michael's Auto Plaza was timely and professional. My Salesman, Brian, was top notch. He made sure to communicate and surpass my expectations. I'll definitely be back for future business! I highly recommend that if you're in the market for your next vehicle, stop in at Michael's Auto Plaza and see Brian! -Jan

Kerry Welcome - 5 Star Review - 10-04-2019

I just purchased a 2017 Nissan Quest from Shawn at Michael's Auto Plaza. The process was quick, easy and stress-free. Shawn took care of everything! All we had to do was test out the vehicle and sign the paperwork. It was the easiest car buying experience I've ever had and I'm so happy I stopped by!

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