Testimonials

5 Star Review:

Dathan Beach - January 5 2021 - had the amazing experience of purchasing a vehicle from this dealership. From Dave the salesman to Eugene the general manager this establishment is top notch. I was searching for a very particular truck and they were the only dealership in the country that had the truck I wanted. If I forgot to mention I live about as far away within the continental United States as you could possibly get San Diego, California. I gave them a call and we managed to work the entire deal remotely, phone, and the assistance of expedited fedex shipping. We get to the final steps and a part of the deal was them paying for new tires, brakes, and oil change. When putting it on the lift they notified me of some frame rust which is very typical for vehicles in this area. They gave me the option to back out and get a complete refund. Luckily in my line of work I have a lot of connections with welders, body, and frame repair specialist. After consulting with them and a little research on vehicles in the area I decided to proceed forward. Since that slowed the process down a few days they personally had the vehicle shipped right to my home on Christmas Eve. Getting my truck for Christmas is a feeling I can not show enough gratitude to the amazing staff of this dealership. I can not thank them enough for all the work they put in to make this possible. If you want a vehicle these guys have it doesn't matter where in the country you are they will make it happen.

Michael's Auto Plaza has received a 5 star review

We were looking for a used truck to purchase

By Dianne Lewis from Medusa | August 31, 2020

Brian Bell was an excellent salesman who did not pressure us into a sale, yet answered all of our questions satisfactorily. He took video's of our concerns about the locking hub so we could see for ourselves that they were functional. The car was ready to be picked up in two days. We were very thankful to have such a fun professional as our salesman.

Rating from Dianne Lewis

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 3 out of 5

Michael's Auto Plaza has received a 5 star review

Best used car purchases ever

By Janice from Waterford | July 1, 2020

This is the 2nd vehicle that I have purchased from Michael's. I am truly happy with both purchases and the honesty of this dealership. Michael made both transactions and transitiims stress free. He took away all of the stress of purchasing, registering, inspection and insurance away. He does everything. He also ensures that all vehicles that leave his lot are up to par and have been given everything they need from new brakes, tires, oil changes to batteries. I am so thankful and feel super confident and safe with my purchase. I have recommended him to others such as family and close friends. All who have purchased their current vehicles from him. Thank you Michael's Auto!!!

Rating from Janice

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

June 18 2020 - Charles Julian - 5 Star Review on Google

Top notch dealer. Mike and his team are second to none, I can't say how pleased I was with their treatment from beginning to end. They will make sure you are content with your purchase. I can't express how much I appreciate their attention to detail and how fair they are. They completed a whole inspection on the truck I purchased, and changed all items needing attention. I recommend this dealer without any hesitation. Buy with confidence, you will leave happy

June 15 2020 - 2015 Ford F150 Lariat - Celeste G. 5 Star Review

I just purchased a beautiful 2015 Ford F150 Lariat from Michaels Auto Plaza. My old truck blew the engine at 337,122 miles and it was time for a new one. They had the exact truck that I was looking for in beautiful condition, so I called to ask about it. I got the owner, Michael on the phone when I called. He was such a lovely person, and said he would have a salesman call me back with the info on the truck. The salesman, Mike called and answered my many endless questions, and was very nice to work with. Honestly he couldn't have been nicer. After getting approved for the financing I made the trip to see the truck. Wow it was nice! Signed the papers and took it home. They took care of all the Covid-19 virus limits and hassles in regard to the finance, my insurance, and Motor Vehicle paperwork and everything that would have been a nightmare if I had to do it myself. They did it all for me, and did it very quickly. Meeting both the owner Michael and the salesman Mike Severance was a good experience. Both were even nicer in person, and salesman Mike went out of his way to get everything done. I love my truck. At 67 it's the nicest vehicle I've ever owned. They are very professional, and I would highly recommend them to anyone looking for a vehicle. Thank you to all you guys at Michael's Auto Plaza!!

Great Pre-Owned Auto Dealership

By James and Kelly L. from East Greenbush, NY | May 27, 2020

My wife and I wanted to purchase another Chevy Avalanche because of their style and comfort. We noticed an Avalanche at Michael's Auto Plaza. We contacted Mike Severance, a great salesman, at the dealership and his response was immediate. We told him our limitations regarding the amount we were willing to spend. He matched our need with what we wanted and within two days we had the vehicle. Infact, because of the Covid-19 limitations, I feel Mike S. went above and beyond our expectations. He worked with the financial institution personally and had all other necessary documents ready for us to sign at the dealership. It was one easy step. We highly recommend Michael's Auto Plaza for pre-owned vehicles, especially working with Mike S. Oh, by the way, this is the second Avalanche we have purchased at this dealership.

Rating from James and Kelly L.

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: N/A

Overall Facilities: 5 out of 5

2015 Chevy Silverado 3500hd

By Vincent from Schenectady NY | March 10, 2020

Last Friday I picked up my new used truck. I love this truck and it suits me very well. One month ago I was in an accident and totaled my previous truck which was my grandfather?s so it was sentimental and said to see it go. So began my hunt for my truck. I was able to find the one. I saw it when i first pulled into Micheals Auto Plaza. And in that moment I felt that the truck spoke to me. After the test drive I fell in love with this 2015 Chevy Silverado 3500hd. Now my mother didnt like it but after some conversation see let me get the truck I wanted. Cause we almost bought another truck but something didnt sit right with me. I also didnt have all the time in the world to look for another truck if I passed this one up. The staff at Michaels auto plaza were very friendly and professional in helping me get my new truck. I wanna give a big shout out to Brian for helping me with the whole process. So if you need a new or used truck stop on in and ask for Brian he?ll help you any way

he can.

Rating from Vincent

Overall: 5

Customer Service: 5 out of 5

Buying Process: 5 out of 5

Quality of Repair: 5 out of 5

Overall Facilities: 5 out of 5

ANOTHER HAPPY CUSTOMER!! GREAT JOB Mike Severance!!

Michael's Auto Plaza has received a 5 star review by a consumer on Cars.com. As you know, your careful consideration of a review is highly recommended:

4th purchase
By Charlie Costa from West sand lake NY | March 8, 2020

Me and my wife are repeat customers of Michael's auto plaza. This is or 4th purchase from Mike Severance. We went to 2 other dealerships looking for a mini van and either lied to us about availability or tried to get us to spend more than what we could afford, so no go. Contacted Mike and told him what we were looking for and he found us a mini van we could afford and are happy with also gave us more on trade than the other 2 places

Rating from Charlie Costa

Overall: 5
Customer Service: 5 out of 5
Buying Process: 5 out of 5
Quality of Repair: N/A
Overall Facilities: 5 out of 5

Brian Bell (and team) were awesome! I had been on the lot multiple times, looking at a variety of vehicles and Brian was on point at all times...knew every detail about every car. He found us the right car, got the financing, servicing, and delivery done in record time, and delivered on every promise he made.....I would definitely come back to be a repeat customer.

Kim - 5 Star Review - 01-20-20

This was my 1st experience and My Best Car Buying Experience I have ever had!! I have purchased 5 New Cars in my life and bt Far this was the Best!! I give a 5 × rating!!
I met Michael the owner and he is Amazing Man and had Shawn as our sales man and he is simply Amazing!!

Samantha Q - 5 Star Review - 01-04-20

My boyfriend and I are now on our second purchase from Michaels Auto Plaza and we couldn't be happier with the service we received and the vehicles we now get to drive! Brian Bell was friendly, attentive, and honest and not once did we feel as though we were pressured or pushed into anything. He made the buying experience flawless and fun which we can't always say from past experiences at other dealerships. Highly recommend Brian and Michaels auto plaza!

John R - 5 Star Review - 01-04-20

These guys did it again! Top notch customer service! I've had the pleasure of buying a truck from them early last year so I gave them another shot. Brian was helpful even when I changed my mind on vehicles. And the closer Eugene made sure everything was executed properly. Fair trade in on my BMW and overall just a very pleasant experience. Let me add that I asked if the would sweeten the deal by making a donation to My fire Depts. Charity and they did. Nothing like giving back!

Tyler F - 5 Star Review - 12-11-19

Shout out to Shawn Culnan for making it a great buy experience!! If you want a no pressure, knowledgeable car buying experience then this is the place to go. We immediately felt comfortable and felt like Shawn truly cared about our our family's safety and security in purchasing a vehicle he knew would work for us. They gave us stop dollar for our trade. Financing was super easy and quick. And no payments for 90 days! Comes in handy for the Christmas season. Thanks Michael's Auto Plaza!!

Doug - Amazing Review - 12-02-2019

Just finished plowing our driveway with our new truck we purchased at Michaels Auto Plaza. We are very happy. The experience at Michaels Auto Plaza showed that they can be trusted and delivered even more than promised. Our salesman Shawn was professional and made the process very smooth, the team work exhibited by sales, service, finance. and owners was exceptional. This is a great place to do business with and would highly recommend them to anyone.

Paul - 5 Star Review - 11-20-2019

Michael's auto plaza was instrumental in me finding my new vehicle quickly and easily. I worked with Brian and he helped me in every way possible and kept consistent communication to answer all my questions and needs. One of the best salesmen and experiences I have had buying a car. Will be referring all friends and family their way, and strongly recommend you go to michaels if you want someone to help you find the best vehicle and easily guide you through the process of obtaining a new ride.

Kristi D - 5 Star Review - 11-08-2019

I went to Michael's and worked with Shawn Culnan who I can't say enough great things about. Shawn was able to get me into the SUV I wanted and made the process simple and seamless. Shawn not only helped me with this process but he was attentive and professional and able to answer any and all questions I had. I will definitely be going back to Michael's for any future purchases. Thank you again!

Dylan S - 5 Star Review - 10-15-2019

Michaels auto plaza has been a great experience to work with. For someone in my situation who needed more help then others, Shawn took time out of his day and went above and beyond to help me out. Kept in contact for multiple days to find better deals for me. Today I am now picking up my car after they completely went through it. Replaced everything that needed to be done or didn't feel comfortable with selling as is. Shawn has been a huge help to me and I would absolutely recommend using these guys again!

Jan M - 5 Star Review - 10-04-2019

From start to finish Michael's Auto Plaza was timely and professional. My Salesman, Brian, was top notch. He made sure to communicate and surpass my expectations. I'll definitely be back for future business! I highly recommend that if you're in the market for your next vehicle, stop in at Michael's Auto Plaza and see Brian! -Jan

Kerry Welcome - 5 Star Review - 10-04-2019

I just purchased a 2017 Nissan Quest from Shawn at Michael's Auto Plaza. The process was quick, easy and stress-free. Shawn took care of everything! All we had to do was test out the vehicle and sign the paperwork. It was the easiest car buying experience I've ever had and I'm so happy I stopped by!

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